Dynamic Real-Time Scheduling with Permanent Connection to Your Employees
FLS MOBILE FLOW EDITION
Our vision is to revolutionize field service with a mobile solution that harnesses the power of digitization, supporting your on-site employees efficiently and effortlessly, without adding to their workload.
The FLS MOBILE App (FLOW EDITION) streamlines the entire process, from transparent, paperless call handling to enhancing overall efficiency. This allows your field service team to concentrate on what matters most – delivering exceptional customer satisfaction.
From sending text message notifications about the engineer's arrival or delivery at the customer's location to providing live on-route tracking, we minimize customer wait times.
Our dynamic route scheduling feature, FLS Real-Time-Scheduling, ensures maximum flexibility, enabling seamless integration of same-day and ad-hoc requests into the route schedule.
The Next Level: Fully Digital Workflow Processes in an App – FLS MOBILE FLOW EDITION
Are you currently using BPMN standards for your process modeling, or planning to do so? Now, you can effortlessly transfer these processes to your field service app. The app offers an intuitive and user-friendly interface, tailored to meet the specific queries and process steps required for your unique service scenarios.
FEATURES AT A GLANCE
BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. This tool set allows for quick and compact digitization of processes.
User and Role Reference: Provides clear, simple, and self-explanatory guidance, supporting the skill set of the engineer/driver and minimizing errors during execution.
Data Transmission: Sends all necessary deployment data (customer master data, object data, material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.
GIS Mapping: Integrates with mapping services like Google Maps or custom GEO systems.
Partner Integration: Easily integrates partners and service providers through link sharing.
Staff Radar: Displays nearby engineers, allowing them to seek assistance from colleagues in proximity.
Push Notifications: Sends alerts to engineers, especially in emergencies.
Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.
On-Premise Data Recording: Captures call and feedback data, both online and offline.
Independent Appointment Scheduling: Allows field engineers to set binding appointments, integrated with FLS Real-Time-Scheduling.
Checklist and Report Management: Records checklists, reports, and updates to master data.
Information Provision: Supplies all necessary details regarding the scope and content of work, deadlines, and customer and machine/system data.
Real-Time File Exchange: Enables the attachment and direct transfer of files in various formats (photos, Word, Excel, PDF) to your ERP/CRM system.
Customizable Reports: Offers individually designable customer and call reports.
Audit-Proof Signatures: Records signatures post-deployment for both customer and engineer.
Mobile Time Recording: Tracks activities and absences.
Mobile Materials Management: Manages van stocktaking, material bookings, reordering, and transparent recording of material exchanges between colleagues. Includes:
- Display and management of material groups, locations, storage facilities, and inventory.
- Handling of serialized materials.
- Booking of material movements.
- Purchase or restock requests.
For any questions or further information, please contact us at +49 431 239 710 or via email at [email protected].
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!
