Dear Customer,
Welcome to our Customer Relationship Management application designed to enhance your experience with our services. Here's what you can expect:
Data Usage Tracking: Monitor how much data you have downloaded and uploaded since your last connection to our server. This feature helps you manage your data consumption effectively.
Internet Package Change: Easily request a change to your internet package directly through our app, giving you the flexibility to adjust your plan according to your needs.
Router Connectivity Test: Use the "Router Connectivity Test" option to check if your WiFi signal is properly transmitting from your router to your device. If there's an issue, the app will guide you through the necessary solutions.
Support Ticket System: Open a "Support Ticket" for any assistance you need. You can also message our technical team about your problems directly from the app, eliminating the need to call our office.
Bill Payment: Pay your monthly bill conveniently through our app using the bKash payment gateway, with no extra charges. This seamless process ensures you stay connected without interruptions.
Payment History: View your payment history at any time to keep track of your transactions and ensure everything is up to date.
Notifications: Stay informed with notifications about any internet disruptions, special offers, or important news directly on the app.
Service Access via Mobile Data: Use the app with mobile data to access our services. If your connection is cut due to an unpaid bill, you can quickly pay through the app using mobile data or any internet connection, and your service will automatically reconnect.
Client Support & Ticket System via Mobile Data: Even if you're completely disconnected from our internet service, you can still open a support ticket using mobile data through our "Client Support & Ticket System." Our support team will address and resolve your issues promptly.
We're committed to providing you with a seamless and efficient service experience through our app. Thank you for choosing us as your internet service provider.
